![]() Return the machine upright while supporting the side-panels at the bottom. ![]() On the bottom of the machine are 4 3mm screws: two are located near the front corners of the machine, and the other two are at the rear, by the legs. Flip the machine on it's back onto a towel or other soft surface to preserve the cosmetics of the back panel. When done correctly, you will be able to wiggle the side-panels but not lift them off outright. Looking into the machine from the top, you can find a screw near each of the front, top corners of the machine, which connect the side-panels to the frame of the machine. Unscrew those and lift the shield out of the machine. Beneath the top panel is a shield with a 3mm screw going into the side panels. With those removed, the top panel can be lifted off. There are 4 2.5mm screws on the top (2 long screws in the front, and 2 short screws in the back). To access the machine, we must first remove the housing. If you feel comfortable accessing the machine, we can check the heating element connected to the boiler.If Yes, we recommend having the machine serviced by a tech.Try testing another appliance on the same outlet.This will require checking power coming in and back out of the control board with a meter, or sending the machine in to have it serviced by a tech. If the orange light is still not on, there maybe an issue with the control board of the machine.Replace the water tank back into the reservoir support. If the cap is pushed down too far or has popped upward, it will change where the magnet sits and the sensor may be unable to sense the magnet. The cap that holds the magnet in place should be flush with the channel that the magnet sits in. The magnet may have come out of where it sits and would need to be put back. If it does, then inspect the magnet in the tank.Hold the magnet over that sensor and see if the orange light comes on. Standing in front of the machine and looking down at the reservoir support, there is a black sensor, on the left hand side, about halfway down. Remove the tank and have a magnet handy.If the tank is in place with enough water inside, testing the magnet sensor for the tank would be the first and easiest place to start.Make sure the water tank is full and sitting properly within the reservoir support. ![]() If the orange light is not on, this means that power is not being supplied to the rest of the machine.If the green light is on, is the orange light on?.If the green light is not illuminated this could indicate an issue with the outlet, the power chord, or the on switch.Is the green light on in the front of the machine when the power switch is flipped? This green light represents that the machine has power.NOTE: Prosumers should be on a dedicated 15 amp circuit that is not being shared with other appliances.
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